Who is it For?
Target Audience
This course is designed for Collaboration engineers and administration professionals in job roles such as:
Network administrator
Network architect
Network designer
Network engineer
Network manager
Prerequisites
Other Prerequisites
Before taking this course, you should have the following knowledge and skills:
Internet web browser usability knowledge and general computer usage
Basic understanding of networking technologies
Basic understanding of voice and video
Describe the different codecs and how they are used to transform analogue voice into digital streams
Knowledge of Cisco Internetworking Operation System (Cisco IOS XE) command line
Describe the Cisco Collaboration solutions architecture
Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premises deployment model
Configure and modify required parameters in Cisco Unified CM including service activation, enterprise parameters, CM groups, time settings, and device pool
Deploy and troubleshoot IP phones via manual configuration within Cisco Unified CM
Describe and configure endpoints and commonly required features
Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H.323, Media Gateway Control Protocol (MGCP), and Skinny Call Control Protocol (SCCP)
Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
Define Quality of Service (QoS) and its models
Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP])
Describe a dial plan and explain call routing in Cisco Unified Communications Manager
Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route Patterns
Implement basic globalized call routing within a Cisco Unified Communications Manager cluster
Configure calling privileges in Cisco Unified Communications Manager
Implement toll fraud prevention
Implement common endpoint features including call park, softkeys, shared lines, and pickup groups
Implement Public Switched Telephone Network (PSTN) access using Media Gateway Control Protocol (MGCP) gateways
Implement a Cisco gateway for PSTN access
Deploy a simple SIP dial plan on a Cisco Interrupt Service Routine (ISR) gateway to enable access to the PSTN network
Implement and troubleshoot media resources in Cisco Unified Communications Manager
Manage Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR gateways
Describe tools for reporting and maintenance including Unified Reports, Real Time Monitoring Tool (RTMT), Distributed Resource Scheduler (DRS), and Call Detail Records (CDRs) within Cisco Unified CM